Frequently Asked Questions

What Payment methods are accepted?
Hall & Oak proudly accepts Visa, Mastercard, American Express, Discover, Diners Club, Interact, Shop Pay, Apple Pay, and Google Pay. 

Where do you ship?
We ship to the following countries: Canada, The United States, Australia, New Zealand, Iceland, Liechtenstein, Norway, Switzerland, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom.

*if you are having issues with shipping please let us know via our contact page.

What is your refund policy?
You can find our refund policy here!

How do I return an order?
Please contact us on our contact page with details of your refund request. We will reach out via email regarding the refund and if it meets our refund policy and is eligible we will send you a return label. 

Can I exchange my order?
Unfortunately, exchanges are not available. Items can only be returned for a refund. If you would like a replacement item, please place another order online.